![]() ![]() WhatsApp calls work via the internet, using your data plan instead of your networks voice calling ability. Our Telemundo affiliate in New York did a similar story and in that case, T-Mobile told them, “as outlined in our customer advice, if Wi-Fi connection drops for a moment or you move outside its range when on a Wi-Fi call, calls may switch to cellular networks. WhatsApp voice calls are free, including international calls, but they use your Wi-Fi or data plan. We requested a response from T-Mobile several times but have not received one. ![]() And you probably do not realize that you've been assessed fees for calls that you made through WhatsApp,” Ana Maria said. You can make free voice and video calls to your contacts on WhatsApp Desktop if you have the app installed on your computer. “There might be a bill that you receive with charges, and you pay it. When you get a group call, you dont have to answer right away. Tap up to three people, and then tap the call button at the top of the screen. Group call: Tap Call and then tap New group call. If a contact calls you, accept or reject the call. T-Mobile didn’t tell us why they had charged Ana Maria for the calls. On its page, WhatsApp says its app is free and “offers simple, secure, reliable messaging and calling” yet warns “Data charges may apply.”Īna Maria said that from now on, she will put her phone in airplane mode before making a WhatsApp call and hopes that her experience will serve as a warning for everyone to keep an eye on their cellphone statements. Launch WhatsApp, tap Calls, tap the Call button, choose a contact, and tap the phone. So, in essence, T-Mobile will not be able to pick up my calls through WhatsApp,” she said. “They’re going to place like a block in my home. Tap Add person if you want to add more contacts. Find another contact you want to add to the call, then tap ADD. Once the contact accepts the call, tap > Add person. ![]() Open the WhatsApp chat with one of the contacts you want to video call. “It’s important that people are aware to please review their bill,” Ana Maria said.Īs soon as we contacted T-Mobile, Ana Maria said a representative called her, withdrew the charges, apologized for the inconvenience, and put something in her account to prevent any future charges for calls made through WhatsApp. Make a group video call from an individual chat. “He said to me that sorry, that there was nothing they could do," she said.Īlthough she found it unfair, Ana Maria said she was going to pay for the charges but contacted NBC6 Responds first to let others know. Here's how to prevent it from happening to youĪna Maria said she asked to have the charges dropped because she was unaware of that policy and said they refused, telling her to put her phone in airplane mode next time to avoid accidentally using T-Mobile’s Wi-Fi. Auto part shortage leaves driver without a car for over a year.
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